Support Policy

At Mobile Smartphone Store, we are dedicated to providing exceptional customer support to ensure your shopping experience is seamless and satisfying. This Support Policy outlines the support services we offer and how you can reach us for assistance.

1. Scope of Support

Our customer support team is available to assist you with:

• Order Inquiries: Questions about your order status, delivery times, and tracking information.
• Product Information: Details about product specifications, features, and availability.
• Technical Support: Assistance with troubleshooting and resolving technical issues related to our products.
• Returns and Refunds: Guidance on our return process and how to request a refund.
• General Inquiries: Any other questions or concerns you may have about our services.

2. Support Channels

You can reach our support team through the following channels:

• Email Support: Send your inquiries to contact@infosagor.com, and we will respond within 24-48 hours.
• Phone Support: Call our customer service hotline at [Your Phone Number] during business hours for immediate assistance.
• Live Chat: Use the live chat feature on our website for real-time support from our customer service representatives.

3. Business Hours

Our customer support team is available during the following hours:

• Monday to Friday: 9:00 AM to 6:00 PM (Your Local Time)
• Saturday: 10:00 AM to 4:00 PM (Your Local Time)
• Sunday and Public Holidays: Closed

4. Response Time

We strive to respond to all inquiries as quickly as possible:

• Email Support: Within 24-48 hours
• Phone Support: Immediate during business hours
• Live Chat: Immediate during business hours

5. Technical Support

For technical issues, our support team may guide you through troubleshooting steps over the phone, via email, or through live chat. If the issue cannot be resolved remotely, we may request that you return the product for further inspection and repair.

6. Return and Refund Support

If you need to return a product or request a refund, please contact our support team for assistance. They will provide you with detailed instructions on how to proceed with your return. Please refer to our Refund Policy for more information.

7. Escalation Process

If your issue is not resolved to your satisfaction, you can escalate it to a supervisor by requesting this through any of our support channels. Our supervisors will review your case and work towards a resolution.

8. Feedback and Suggestions

We value your feedback and suggestions as they help us improve our services. Please feel free to share your thoughts with our support team through any of the contact methods mentioned above.

Contact Us

For any support inquiries, please reach out to us at:

Email: contact@infosagor.com

Thank you for choosing Mobile Smartphone Store. We are here to assist you with all your needs and ensure you have a positive shopping experience.